Payment & Deposits
 
A 50% non-refundable deposit is required for all design work (including but not limiting web, graphic and print design) to both hold your place & begin the work. The deposit is 50% percent of your estimated total and will be credited to your final bill. All design art work must be paid in full before it is given to the client; there will be NO exceptions made.

In the case of projects that total less than $150, full payment is required to begin work. If this could be an issue, please email me to discuss further.

Payment may be made using Paypal, check, or money order.

Refunds are not offered due to the nature and time put into creations. Please please take this to heart. I can not give you a refund on your project unless you can give me the hours I lost with my family while working on your designs. Please make sure that you want to hire me as a designer before doing so, ask questions if you are unsure.
 
Proofs and Approvals
 
You will receive up to 2 mock ups with no more than 3 rounds of changes made to the selected mock up. (That means you can receive up to 6 design templates) If additional mock ups or changes are needed, there will need to be additional design credits purchased, at the rate of $45/hr. Please remember that NO refunds will be given on design work that has began. Please look over our portfolio to make sure that you would indeed like to hire our services before submitting payment.

Once you have approved the designs and the graphics are sent in for integration, your site is COMPLETE. I will not be able to dedicate additional time to your project at this point. It is then approved as is and completed. I also will not go through the programmer requesting changes for free. Her time is also paid for. Please respect this. More than likely, you are also a work at home mom or a small business owner and understand the importance of family time. If changes are needed, they will be charged at the same rate of $45/hour. I do not mind AT ALL to make changes, but please understand that you will be charged for the work and this WILL push back your deadline of going live.
 
You will receive your proofs and final graphic/print designs via email. All proofs will have the ChicKen ScRatch Studio watermark on all images until the balance is paid in full. Once approval is made and balance is paid in full, you will receive several sizes of the purchased graphic work in .gif, .png, .jpg and/or .psd files. You will not however receive psd files containing your graphic designs in layers for manipulation, EVER. Please do not ask this of me, I will refuse to give the layered files. Manipulation of any sort of the graphics created by ChicKen ScRatch Studio is strictly prohibited. 
Estimates on Design and additional design credits
Quotes and estimates made on design work is an estimate only and not a guarantee of price. You understand that when purchasing any graphic work by ChicKen ScRatch Studio, that additional design credits may need to be purchased in order to complete your designs as requested. If multiple changes are needed on the hired graphic work, design rates are charged in hourly increments at $45/hour. Design credits are non refundable, but are transferable.
Design Credit and use of graphics
Clients must agree that credit must remain on the on the bottom of the client's web page at all times and must be linked to www.ChicKenScRatchStudio.com. Credit statements must be visible, meaning that font should be in a contrasting color from the background color. Credit statements must be in the form of Graphic artwork designed by ChicKen ScRatch Studio, Design by ChicKen ScRatch Studio, Original art work by ChicKen ScRatch Studio. If the client desires to have the credit removed from the site, a $300 fee is charged but the screen shot will be used in our portfolio and possibly in promotional ads..
ChicKen ScRatch Studio reserves the right to use graphics designed for clients in advertising, promotional media and in our portfolio.
Right to Refuse 
ChicKen ScRatch Studio has the right to refuse service to any client that we deem to be practicing a business using unethical and immoral acts, including and not limited to pornographic sites or products or images, any site selling or promoting alcohol consumption, tobacco use, profanity, racial slurs, sacrilegious sentiments or anything that I would not allow my children to be around or witness. In another words, unless it is clean and or family oriented, please find someone else to do the work.
We also refuse the right to work with a client who has become completely unreasonable or disrespectful during the design process. If this is the case, we will immediately try to work things out, if this is still impossible, we will then complete the latest work that has been started. For instance, if we were hired to design a logo, banner and business card, but have deemed it impossible to continue the relationship with the client while over 75% completion of the logo, I would then complete the logo, refund all other monies paid for services not rendered, and notify you immediately of the problem. This is rare but does happen. Please set your expectations reasonably. I just simply can not meet your standards and goals without knowing them ahead of time or with them being completely unreasonable. If you have a project that needs immediate attention, just let me know. I can not be held responsible for not meeting an unspoken deadline. My teleporter is broken.
Understanding 
Clients understand that they agree to our terms and policies. Agreement and full understanding of our terms and this contract is effective upon purchase and hire, whether services are purchased through our site or sent via email, phone or postal mail. You agree to also abide by Elemental Muse's (as well as Iris Market Builder and any other affiliate's) terms and policies and do not hold ChicKen ScRatch Studio responsible for anything dealing with services rendered by Elemental Muse and/or it's affiliates.